Client Travel Responsibilities

• Clients residing in Prince Rupert must give at least 5 (five) day’s notice before leaving the community. Upon receipt of the notice, the proper transportation arrangements can be made. 
• Clients residing outside of Prince Rupert must give at least 14 (fourteen) day’s notice before leaving the community. Upon receipt of the notice, the proper transportation arrangements can be made.
• NOTE: Clients who do not provide sufficient notice may be required to reschedule their appointment or pay for the travel and get reimbursed.
• Obtain all of the necessary paperwork for their trip before leaving the community: i.e. referral from your doctor (GP), confirmation of appointment with a specialist.
• Get prior approval for all non-emergency trips. The only exception is the case of a medical emergency.
• Attend your medical appointment as scheduled. Clients who do not attend medical appointments may be required to pay back any benefits they have received and/or pay for travel costs for subsequent medical travel.
• Get a signed confirmation of attendance from the health professional and return it to the Patient Travel Clerk/Coordinator after the medical appointment.
• Protect all of the original warrants issued to them for your medical trip. Warrants will not be reissued if lost or stolen.
• Give notification when canceling an appointment before the date of the appointment; including 24 hours’ notice to cancel any hotel arrangements.
• Retain and submit all necessary receipts required.
• Do not damage property or abuse accommodation arrangements, such as excessive noise.
• Do not become verbally abusive or threatening to the Patient Transport Clerk/Coordinator.

Clients may be required to pay for their travel arrangements and submit a client reimbursement form with appropriate documentation or may have charges deducted from their next travel arrangements in such cases as:

1. The client is verbally or physically abusive.
2. The client fails to provide the required medical documentation (referral or confirmation of attendance) or receipts.
3. The client is no longer accepted in commercial establishments or on commercial transportation because of inappropriate behaviour or intoxication.
4. The client does not make it to their scheduled appointment.
5. When First Nations Health Authority or First Nation organization is charged for damages, the bill for keys or no shows.